Terms & Conditions
Terms & Conditions
The terms and conditions contained in this document are those under which Vinylene UK ('we') supply any of the products or services advertised from time to time or listed at our website www.vinylene.uk and ordered by you ('Products or Services'). Please read the terms and conditions carefully as they will form the basis of our contract with you. You should retain a copy of these terms and conditions for future reference.
We are committed to providing total quality service and high quality products.
1. Information about us
1.1 We are a privately owned company.
1.2 The following information is
required to be given:- www.vinylene.uk
is provided by Vinylene UK whose office is at 38 Shepherds Way, Farnham, Surrey, GU10 2AB, United
Kingdom
We can be contacted using the 'Contact Us' link on the website
2. Supply
We reserve the right to refuse to
supply any individual or company and to limit the maximum quantities of
individual Products or Services which may be purchased by any individual or company
(whether per individual order or in aggregate).
3. Your Status
By placing an order you warrant that:
(a) You are legally capable of
entering into binding contracts; and
(b) You are at least 18 years old.
4. How the contract is formed
between you and us
4.1 After placing an order via the
website, you will receive an automated e-mail from us acknowledging that we
have received your order ('Acknowledgment'). This does not mean that
your order has been accepted.
4.2 After placing an order via e-mail, by post. This does not mean that your order has been accepted.
4.3 After placing an order by telephone or in person. This does not mean that your order has been accepted.
4.4 Your order constitutes an offer
by you to us to buy a Product or Service or Products or Services. Your offer is deemed to be accepted
by us at the time we take payment for the Product(s) or Service(s) or at the time that we
despatch ('Despatch') the Product(s) or Service(s) you have ordered to the delivery address that you have
provided or in the case of Service(s) at the time of Delivery to or Collection from our premises, whichever is the earlier. If payment has not been
taken at the time of Despatch or Delivery to or Collection from our premises, then we will include a copy of the
despatch ('Invoice') confirmation with the Products or Services ('Despatch
Confirmation'). The contract between us ('Contract') will only be
formed when we take payment from you for the Product(s) or Service(s) purchased or at the
time of Despatch, whichever is the earlier, not when we send you the
Acknowledgment.
4.5 The Contract will relate only to
those Products or Services for which we take payment for or those Products or Services confirmed in the
Despatch Confirmation or Invoice. We will not be obliged to
supply any other Products or Services which may have been part of your order until we have
taken payment for the Products or Services or such Products or Services have been despatched and/or
duly invoiced. For the avoidance of doubt, the Despatch Confirmation/
Invoice will be sent to the address for the delivery of the order
unless otherwise directed by you or provided at the time of Collection.
5. Availability and delivery
5.1 All Products or Services are subject to
availability and may be withdrawn at any time prior to Despatch.
5.2 When ordering Products from our
website please note that whilst we try to display the colour and design of our
products accurately on our website, the actual colour and/or design you will
see will depend on your monitor and we cannot guarantee that your monitor’s
display of any colour or design will accurately reflect the colour or design of
the Products on delivery and manufacturers may change their colour and/or
design at any time.
5.3 We will endeavour to despatch United Kingdom Product orders within 7 working days of the date of your order or on the advertised delivery date, unless there are exceptional circumstances. If we are unable to Despatch your United Kingdom Product order within 7 working days of the date of your order or on the advertised delivery date we will notify you in writing of the delay. In the event of a delay in delivery you may cancel your order resulting in us providing you with a full refund. We will notify you of the expected delivery date for overseas orders but do not guarantee the time of delivery for overseas orders.
5.4 We reserve the right to change
any packaging material used and to vary the costs of any packaging materials as
may be reasonably necessary.
5.5 You shall notify us within 14 working days of the advised delivery date or the date of debit of your payment for the
Products or Services, whichever is the later, in the event of non-receipt by you of the
Products or Service.
5.6 Liability for loss or damage of Products or Services Despatched or in transit is limited to the compensation guarantee offered by the chosen despatch agent post or courier method.
6. Risk and title
6.1 The Products or Services will be at your risk from the time of receipt by you. Ownership of the Products or Services will only pass to you when we receive full payment of all sums due in respect of any and all Products or Services ordered by you from us:
a) which have been delivered; or
b) which have been collected; or
c) in respect of which a Despatch Confirmation has been issued to you.
7. Price and payment
7.1 Subject to the clause 7.2 below, the price of any Products or Services purchased via our website will be as quoted on our website from time to time, except in cases of obvious error (being a manifest or clerical error/typographical error). Subject to clause 7.2 below, the price of any Products or Services purchased via telephone, post or e-mail will be as advertised from time to time (such prices correct at the time of printing), except in cases of obvious error (being a manifest or clerical error/typographical error). These prices include VAT (if applicable) but exclude delivery costs, which will be added to the total amount due as set out in our invoice. Delivery costs shall be as quoted on our website or advertisements (whichever is applicable) from time to time, except in cases of obvious error (being a manifest or clerical error/typographical error). Where you are purchasing Products or Services for delivery outside of the UK, you will be responsible for payment of any and all sales taxes and import duties or equivalent, in connection with the sale, importing and delivery of the Products or Services, due and payable in the jurisdiction in which the Products or Services are ordered and/or delivered.
7.2 Prices are liable to change at any time because of fluctuations in supplier price and changes in delivery charges for example, but changes will not affect orders for any Products or Services for which we have already sent you a Despatch Confirmation. If we need to make changes to prices and/or delivery charges, we will contact you using the contact details you provided to us to check whether you still wish to proceed with the order on the basis of the new prices/new delivery charges. No price variations will be applied retrospectively in respect of any orders for Products or Services for which we have already sent you a Despatch Confirmation but we cannot honour any former advertised prices or delivery charges quoted on our website which have subsequently changed unless we have already issued you with a Despatch Confirmation in respect of those Products or Services ordered by you.
7.3 You can pay for Products or Services ordered via the website in full by using our standard payment service.
7.4 You can pay for Products or Services ordered by telephone, post or e-mail in full by credit or debit card (we will not charge your credit or debit card until we have allocated stock to your order).
7.5 Where you have ordered more than one Product or Service you may request for part of your order to be despatched before the whole order is ready for despatch once one of the Products or Services ordered is ready for despatch. You will be responsible for all and any additional delivery costs incurred as a result of your request for part delivery of orders. If the price of Products or Services ordered does vary (as stated in clause 7.2 above) we will seek your agreement before deducting more than the previously quoted price.
8. Consumer rights
8.1 Subject to clause 8.3, if you are a consumer, you may cancel the Contract pursuant to the Consumer Contract Regulations 2013 at any time within 14 days beginning on the day after you received the Product(s). In this case, you will receive a full refund of the full original purchase price paid for the Products along with the delivery charges paid (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) in accordance with our refunds policy (set out in clause 9). You will be responsible for the costs of returning the Products to us and this cannot be refunded unless the Products are confirmed by us to be damaged or sub-standard.
8.2 To cancel a Contract, you must inform us by filling in the returns form provided which can be found at our website by going to the bottom of the page and clicking 'Returns' under the 'Customer Service' heading or by signed for post to Vinylene UK at the address below. You must also return the Product(s) (including, for the avoidance of doubt, any free gift or promotional item or special offer associated with the Contract, and which you might otherwise have been entitled to receive and keep pursuant to the Contract had you not elected to cancel it) to us immediately by signed for delivery to Vinylene UK, 38 Shepherds Way, Farnham, GU10 2AB United Kingdom in the same condition in which you received them and at your own risk. You must take all reasonable care of the Products while they are in your possession.
8.3 Notwithstanding clause 8.1 you will not have any right to cancel a Contract for the supply of any Products which have been personalised or had their manufacturers or suppliers warranty revoked by the breaking of the seal of the product.
8.4 It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us using the 'Contact Us' link on the website.
9. Our refunds policy
9.1 When you return a Product to us because you have cancelled the Contract between us within the 14 day cooling-off period (see clause 8.1), we will process the refund due to you including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) within 30 days of the date you have given notice of your cancellation and returned the Product(s) to us.
9.2 If an item becomes defective and where the manufacturer has provided a helpline, repair service or warranty, you should contact the manufacturer direct.
9.3 We will usually refund any money received from you using the same method originally used by you to pay for your purchase but we reserve the right to refund you by any other reasonable means.
9.4 We reserve the right to make a deduction from the amount of the refund for loss in value of the goods returned where the goods show signs of unreasonable use; for these purposes, notwithstanding clause 8.3 unreasonable use includes handling the goods beyond what is necessary to establish the nature, characteristics and functioning of the goods. We may withhold any refund until we have received the goods.
9.5 Should you have any queries in relation to the return of any Products please contact us using the 'Contact Us' link on the website.
9.6 Whilst Products are in your possession you are expected to take all reasonable care.
9.7 Nothing in the Contract affects your legal rights under the Consumer Rights Act 2015 (also known as your ‘statutory rights’).
10. Our liability
10.1 Subject to clause 10.2, Vinylene UK warrant to you that any Product or Service purchased from us is of satisfactory quality and fit for all the purposes for which the Product(s) or Service(s) of the kind are commonly supplied. Vinylene UK liability for losses you suffer as a result of us breaching this Contract is strictly limited to the purchase price of the Product(s) or Service(s) you purchased and we will not be responsible for indirect loss or consequential loss however arising and whether caused by tort (including, without limitation, negligence), breach of contract or otherwise.
10.2 Clause 10.1 does not include or limit in any way our liability to you:
(a) for death or personal injury caused by our negligence; or
(b) for fraud or fraudulent misrepresentation; or
(c) for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11. Disclaimers
11.1 The website contains content generated by us (or on our behalf or from product manufacturers). The content on the website is provided for general information purposes only. It is not meant to be advice on which you should rely. If you are a professional then this information (including any professional reference material) is intended to support, not replace, your own knowledge, experience and judgement.
11.2 Whilst we hope that you will find any third party sites linked to be of interest, we can accept no responsibility in respect of any third party web sites or any information contained therein.
11.3 The information contained in the website (including, any discussion forums) may contain technical inaccuracies or typographical errors. We reserve the right to make changes and improvements to any information contained within the website, at any time and without notice.
11.4 Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date. We also do not warrant or represent that the information or materials available through the website will meet your particular requirements or needs or that access to, or use of, the same will be uninterrupted or completely secure.
11.5 We do not endorse any specific products, processes, service providers, or other information that may be mentioned on our website (including, those promoted by any advertisers or advertising sponsors).